Our Track Record Speaks for Itself
Most recently, Aegis Living has earned top honors for its excellence in senior care and business leadership. Founder Dwayne J. Clark received the Pinnacle Career Achievement Award in Senior Care. Aegis Living's Greenwood community in Seattle was ranked #1 in the nation by Seniorly’s Best of Senior Living Awards 2025, out of 336 facilities. Additionally, the Clark Family was honored with the PSBJ Family Business Award 2025.
If you have questions about Aegis Living's history or reputation, call a reputable agency and ask them directly.
Government & Regulatory Agencies Agree
State Ombudsman for Long-Term Care – Investigates complaints about senior living communities and advocates for residents.
Washington State Ombudsman: (800) 562-6028
Washington State Department of Health (DOH) – Oversees licensing and compliance for assisted living communities.
Contact: (360) 236-4501 | doh.wa.gov
Department of Social and Health Services (DSHS) – Regulates assisted living facilities and provides resources for long-term care consumers.
Contact: (360) 397-0002 | www.dshs.wa.gov
Better Business Bureau (BBB) – Offers consumer reviews and complaint resolutions for senior care providers.
BBB Northwest Pacific: (206) 431-2222 | www.bbb.org
Medicare.gov’s Care Compare – Provides official ratings and comparisons for assisted living and skilled nursing facilities.
Visit: www.medicare.gov/care-compare
Industry Associations & Consumer Review Platforms Can Confirm the Truth
American Seniors Housing Association (ASHA) – A national trade organization focused on senior housing industry standards and advocacy.
Contact: (800) 498-2071 | www.seniorshousing.org
LeadingAge – National association for nonprofit senior living communities that provides ethical guidelines and best practices.
LeadingAge National: (202) 783-2242 | www.leadingage.org
A Place for Mom – Consumer-based senior living reviews and rankings.
Contact: (866) 518-0936 | www.aplaceformom.com
Seniorly – The organization that ranked Aegis Living’s Greenwood community #1 in the U.S.
Contact: (855) 866-4515 | www.seniorly.com
CARF International – Accredits senior living communities for quality and service standards.
Contact: (888) 281-6531 | www.carf.org
The Value We Deliver - Our Net Promoter Score Proves It
The Net Promoter Score (NPS) is a key metric that measures customer satisfaction and loyalty. NPS is calculated by asking an initial survey question on a 0–10 rating scale. Then, the accumulated ratings are graded as a number between -100 and 100. This number expresses how customers perceive a company.
Our high Net Promoter Score of +38 places us among world-renowned brands known for exceptional customer experiences. This, combined with our positive survey results, reflects our unwavering dedication to providing the best possible care and living experience for our residents and peace of mind for their families.
We Care for Your Family Like Their Our Own
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98% Family Satisfaction Rate
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Award-Winning Communities
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Top-Notch Employee Support and Retention
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Innovative Care Models and Wellness Programs
Our Recent Employee Engagement Survey
Scores 6% Higher Than the Healthcare Industry
A Message from Dwayne J. Clark
“Our doors are open, and we invite you to see for yourself what makes Aegis Living a trusted leader in senior care.”
– Dwayne J. Clark, Founder & CEO
Residents & Families Speak
"My mom has been here at Aegis since March of 2022. We have had nothing but a positive experience. Aegis stepped in when I could no longer give mom the care she needed. This gave me peace of mind that she was surrounded by the wonderful staff who made her feel like family and who I could trust with her and who also continue to make her experience here so positive. The life enrichment team plans so many fun experiences for the residents. There is always a smile on the residents when they are involved doing the activities. Mom is now in her final steps of life and knowing she’s getting the love and care they provide here at Aegis makes my heart so happy. I have nothing but positive things to say about this place. I highly recommend for your family when needed."
Dana C., Daughter of Resident
Aegis Living Shadowridge
See for Yourself: Tour Our Communities
At Aegis Living, we believe in letting our actions speak loudly. We invite you to see the reality of our spectacular communities firsthand. We welcome you—anytime—to tour our communities, speak directly with our residents, families, and employees, and experience the exceptional care we provide daily.
Aegis Living is focused on transparency, care, and delivering a world-class experience for every resident. Come see for yourself what has made Aegis Living a trusted leader in senior care for almost thirty years. We’re here, our doors are open, and we welcome you to witness the difference.
Our Staff & Residents Matter Most
“We’re proud of our legacy and the care we provide. We're committed to delivering the best senior living experience in the industry.”
– Dwayne J. Clark
When Others Go Low, Aegis Living Stays High
At Aegis Living, we rise above misinformation. We focus on what matters most: providing outstanding care for residents and building strong relationships with our employees.
Thank you for standing with us.